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Ben Treynor, Vice
President of Engineering, apologised for the
widespread issue, saying: "When we
discovered the problem, we immediately
stopped the deployment of the new software
and reverted to the old version."
The Internet
giant claimed that the mistake was affecting
only a small number of people; just 0.02 per
cent of its 150 to 200 million users.
However, some were angry with the way in
which the error had been handled. |
"When we discovered the problem, we
immediately stopped the deployment of the
new software and reverted to the old
version."
Ben Treynor
Vice President of
Engineering,
Google |
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Angry users vent frustration
One blogger spoke out, claiming: "[The]
issue shows that Gmail is far from perfect
and Google should do a better job at
communicating with users. When you can't
access your message and your Google account
is disabled, it's nice to know why."
Google keeps
back-up copies of data, protected from
software bugs, on offline tapes; however
restoring data from these tapes takes time.
Treynor concluded his statement by saying:
"Thanks for bearing with us as we fix this
and sorry again for the scare."
If you would like to discuss the resilience
of your own business email solution or any
other aspect of your disaster recover
planning, please get in touch today.
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